Refund policy

Return and Refund Policy Effective Date: December 15, 2023
Thank you for selecting Digitize Me LLC for your direct-to-film and printing service requirements. We are dedicated to ensuring your satisfaction and delivering optimal results. This Return and Refund Policy outlines our guidelines for returns, refunds, and exchanges, aiming to maintain transparency and customer contentment. Your utilization of our services implies agreement with the terms detailed below.
 
1. Refund Eligibility for Film Services:
1.1 Satisfaction Guarantee: We are committed to providing top-notch film services. Should you find the final product unsatisfactory, kindly contact our customer support within 3 days of receiving your completed film. We will assess the issue and strive for a suitable resolution.
1.2 Service Errors: If Digitize Me LLC makes an error during the production process that significantly impacts the quality or content of your film, you qualify for a full refund or a complimentary re-print, as determined by our team.
2. Refund Process:
2.1 Notification: To initiate a refund or return request, reach out to our customer support team at info@digitizmellc.com within 3 days of receiving your film transfers. Provide your order details and a clear explanation of the issue.

 

2.2 Evaluation: Our team will review your request and may request additional information, such as images or videos illustrating the issue. Potential solutions may be discussed before proceeding with a refund.

 

 

2.3 Refund Options: Depending on the nature of the issue, you may be offered a full or partial refund, a complimentary re-print, or alternative compensation as mutually agreed upon.

 

3. Non-Refundable Situations:

 

 

3.1 Change of Mind: As our services involve creative work and resources, refunds are not provided for requests based solely on a change of mind.

 

 

3.2 Customer Responsibility: Digitize Me LLC is not liable for issues resulting from incorrect information provided by the customer during the order process. In such cases, refunds will not be issued, but our team will offer a resolution to ensure your satisfaction.

4. Exchanges:
4.1 Exchanges for Products: Due to the nature of our services, traditional exchanges for the products are not offered. Any issues with your film will be addressed through the refund or re-print process.

 

Contact Information: If you have questions, concerns, or wish to initiate a return or refund request, please contact our customer support team at:

Email: info@digitizmellc.com 
Phone: +1(803) 386-7711

 

Modifications to the Policy: Digitize Me LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective upon posting on our website https://www.digitizmellc.com. It is your responsibility to periodically review this policy for updates.

 

 

By using our services, you acknowledge having read and understood this Return and Refund Policy and agree to its terms.